Principle 8 Record Keeping and Monitoring Ensures No Bias

Published / Last Updated on 07/06/2019

Record Keeping and Monitoring to Ensure No Bias using Key Performance Indicators

  • Number of people enquiring about pension transfers
  • Numbers that complete our education process
  • Numbers choosing not to take regulated advice
  • Numbers choosing to take regulated advice
  • Number of recommendations to transfer
  • Number of recommendations to remain in current scheme
  • Numbers of people who still wanted to transfer despite us recommending remain i.e.  ‘insistent clients’
  • Number of transfers that we processed as ‘insistent clients’
  • Number of fixed fee clients v contingent charging

We are required to keep records like this for our use to ensure no bias as well supply data to regulators, insurers, professional bodies

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