Principle 8 Record Keeping and Monitoring Ensures No Bias
Published / Last Updated on 07/06/2019
Record Keeping and Monitoring to Ensure No Bias using Key Performance Indicators
- Number of people enquiring about pension transfers
- Numbers that complete our education process
- Numbers choosing not to take regulated advice
- Numbers choosing to take regulated advice
- Number of recommendations to transfer
- Number of recommendations to remain in current scheme
- Numbers of people who still wanted to transfer despite us recommending remain i.e. ‘insistent clients’
- Number of transfers that we processed as ‘insistent clients’
- Number of fixed fee clients v contingent charging
We are required to keep records like this for our use to ensure no bias as well supply data to regulators, insurers, professional bodies
