Treating Customers Fairly TCF

Published / Last Updated on 21/08/2014

Video explains the Financial Conduct Authority requirement that financial firms treat their customers fairly TCF

Related Videos

How Am I Protected if Something Goes Wrong with My Financial Advice?

How Am I Protected if Something Goes Wrong with My Financial Advice?

Earlier this week, we were asked the two following questions by a prospective client, and we thought it a good time to summarise the protection (or not) that insurance, ...

11m23d

Compensate

Mastercard Compensation for 46 Million UK Shoppers

Mastercard Compensation for 46 Million UK Shoppers

Former Financial Ombudsman, Walter Merricks has been fighting a “Class Action” legal battle for 8 years with Mastercard over high/uncompetitive fees charged to businesses accepting Mastercard payments from UK ...

> 1y4m

Compensate

Bank and Building Society Collapse Compensation

Bank and Building Society Collapse Compensation

Banks (owned by shareholders) and Building Societies (owned by borrower and saver members) are authorised by the Prudential Regulation Authority (PRA), part of the Bank of England, and granted ...

> 1y10m

Compensate

Compensation Limits for Pension Provider, Employer or Adviser Failure

Compensation Limits for Pension Provider, Employer or Adviser Failure

Four Pension Scheme Compensation Categories Firstly, you need to understand that there are four categories for pensions when schemes, employers or advisers have failed and are either protected by the ...

> 1y10m

Compensate

Payment Protection Insurance Collapse Compensation

Payment Protection Insurance Collapse Compensation

Payment Protection Insurance (PPI) firms and advisers that are authorised by the Financial Conduct Authority (FCA) are protected from firm collapse by the Financial Services Compensation Scheme (FSCS). What is ...

> 1y10m

Compensate

Mortgage Firm Collapse Compensation

Mortgage Firm Collapse Compensation

Mortgage firms that are authorised by the Financial Conduct Authority (FCA) with most but not all mortgage holders protected from firm collapse by the Financial Services Compensation Scheme (FSCS). For ...

> 1y10m

Compensate

Debt Management Firm Collapse Compensation

Debt Management Firm Collapse Compensation

Debt management scheme firms that are authorised by the Financial Conduct Authority (FCA) with debt scheme subscriber funds protected from firm collapse by the Financial Services Compensation Scheme (FSCS). Debt ...

> 1y10m

Compensate

Pre-Paid Funeral Plan Firm Collapse Compensation

Pre-Paid Funeral Plan Firm Collapse Compensation

Pre-Paid Funeral Plan firms that are authorised by the Financial Conduct Authority (FCA) with plan holders protected from firm collapse by the Financial Services Compensation Scheme (FSCS). Pre-paid funeral plans ...

> 1y10m

Compensate

Insurance Company Collapse Compensation

Insurance Company Collapse Compensation

Insurance companies that are authorised by the Financial Conduct Authority (FCA) with most but not all policyholders protected from firm collapse by the Financial Services Compensation Scheme (FSCS). The levels ...

> 1y10m

Compensate

Investment Firm Collapse Compensation

Investment Firm Collapse Compensation

Investment firms that are authorised by the Financial Conduct Authority (FCA) with investors being protected from firm collapse by the Financial Services Compensation Scheme (FSCS). Protection Before January 2010 1st £30,000 ...

> 1y10m

Compensate

5 Simple Tips to Spot Email Fraud

5 Simple Tips to Spot Email Fraud

We all get spam texts and fraudulent emails almost everyday trying to get us to part with our money or trick us into giving our security information out. 5 Simple ...

> 5y4m

Compensate

Being Cloned Impersonation Fraud

Being Cloned Impersonation Fraud

This week we have seen warnings from the Financial Conduct Authority (FCA) of up to £78m being stolen from investors by fraudsters that ‘cloned’ regulated financial services firms during ...

> 5y8m

Compensate

Changing Financial Institution Funding Levies

Changing Financial Institution Funding Levies

The Financial Conduct Authority, the Financial Ombudsman Service, the Financial Services Compensation Scheme, the Money and Pension Service, the Money Advice Service and Pension Wise are all funded by ...

> 6y1m

Compensate

Impersonating Both Client and Adviser For Fraud

Impersonating Both Client and Adviser For Fraud

In a recent case ruled on by the Financial Ombudsman Service (FOS), a fraudster committed a ‘double sting’ to impersonate both the client and the financial adviser for financial ...

> 5y8m

Compensate

Financial Advice Fees Do You Get What You Pay For

Financial Advice Fees Do You Get What You Pay For

FCA's PROD and % charges Product Intervention and Governance Sourcebook requires advisers to understand their client bank and ensure they design investment solutions and advisory services and fee structure ...

> 6y8m

Compensate

Are Claims Management Companies Worth It

Are Claims Management Companies Worth It

Most professions including legal services, accountancy services and financial services have full complaint handling procedures as set down by their regulators or professional bodies. Financial services is no different where ...

> 6y3m

Compensate

Claims Firms Find New Ways To Make Money

Claims Firms Find New Ways To Make Money

The rise, fall and recovery of claims management firms. Following the closing off of the PPI window in August 2019 – claims firms will go out of business unless they ...

> 6y11m

Compensate

Next Financial Services Compensation Claim Trend

Next Financial Services Compensation Claim Trend

The next big financial compensation claims trend could be hidden commissions or secret commissions. This is where lenders, insurers, investment companies and brokers failed to disclose commission payments made ...

> 7y1m

Compensate

FCA and TPR Scam Warning to get Scamsmart

FCA and TPR Scam Warning to get Scamsmart

Check for regulated financial services firms and individuals and validate them to prevent falling foul of pension transfer scams FCA register: https://register.fca.org.uk/ or telephone: 0800 111 6768 and visit https://www.fca.org.uk/scamsmart Watch ...

> 7y2m

Compensate

Platform Investment Account Protection Compensation and SIPP Accounts

Platform Investment Account Protection Compensation and SIPP Accounts

We issue a warning about being careful about platform investment account protection, compensation and SIPP account platforms....

> 8y4m

Compensate

Please Report Financial Scams

Please Report Financial Scams

The FCA has called on the public to report all suspected financial scams whether they have been a victim of or an attempt has been made to stop fraudulent ...

> 8y11m

Compensate

Is My Compensation Enough

Is My Compensation Enough

If you have been mis-sold or there has been negligent advice that is either admitted or if the Financial Ombudsman Service has ruled in your favour, redress compensation may ...

> 9y10m

Compensate

Peer to Peer Lending Crowdfunding Investment Compensation

Peer to Peer Lending Crowdfunding Investment Compensation

Video explores investor protection from Financial Services Compensation Scheme for Peer to Peer Lending, Crowdfunding and the Innovation ISA....

> 10y5m

Compensate

Is My Funeral Plan Safe

Is My Funeral Plan Safe

Video looks at the compensation schemes for different types of funeral plan. Is your funeral plan money safe....

> 10y7m

Compensate

Consumer Rights Act 2015

Consumer Rights Act 2015

Video explains the basics of the Consumer Rights Act 2015, the 30 day refund rule, what happens if there is a delay and how we have integrated this into ...

> 11y1m

Compensate

Ignoring Financial Advice Insistent Client

Ignoring Financial Advice Insistent Client

Video explains the FCA guidelines when you ignore your financial adviser and insistent client rules for your pensions and investments take over....

> 11y3m

Compensate

SIPP Investment Compensation Warning

SIPP Investment Compensation Warning

Video looks at the issues and unlimited investor compensation on insured funds inside a SIPP versus external investments inside a SIPP with much lower investment protection....

> 11y3m

Compensate

Clear Fair and Not Misleading

Clear Fair and Not Misleading

Video covers financial regulator's requirement that all financial companies must be Clear, Fair and Not Misleading when dealing the clients...

> 12y1m

Compensate

Videos Channels

Our Financial Advice Fees Quotes and Shop

Money Tips Cost of Living & Covid

Cost of Living & Covid

Markets & Alerts

Markets & Alerts

Expat and Offshore

Expat and Offshore

At Retirement Options for Pensions

Options At Retirement

Pension Transfers

Pension Transfers

Green Inv ESG SRI

Green Inv ESG SRI

Tax Planning Tips

Law, Wills, Attorneys

Law, Wills, Attorneys

Politics and Economy

Politics & Economy