Treasury spokesperson Ruth Kelly has confimred that as part of the Office of Fair Trading's review of the Financial Services and Markets Act 2000, the Financial Services Ombusman Service (FSOS) will also be included in the review.
The FSOS is the body that considers complaints on an impartial basis and has been inundated with complaints from day one, particularly from disgruntled investors who were allegedly mis-sold endowment policies (sorry we have to say illegedly!).
Our view
Common sense really. It would be ridiculous to conduct a review and ignore such a major area of financial services policing.