FSA Complaints Handling Template _ Dispute Resolution Sourcebook

FSA Complaints Handling Template

Dispute Resolution Sourcebook - Complaints Handling

The Dispute Resolution Sourcebook FSA Complaints Handling Template details rules and guidance concerning the handling of complaints from clients and the procedures that must be adopted.  

The rules and guidance contained within the Dispute Resolution Sourcebook FSA Complaints Handling Template fall under the category of redress and strict adherence is expected.  Having a full understanding of the rules and what your obligations are, are therefore essential.

Having documented and updated FSA Complaints Handling Template procedures for your firm can assist in demonstrating FSA compliance.  

Our Document Packs:

We have produced a set of FSA Complaints Handling Template documents detailing the requirements of the Dispute Resolution Sourcebook, including examples of what information should be included for your firm.  

These FSA Complaints Handling Template documents can be purchased separately and used as stand-alone templates or used together as a full set of procedures.  

This suite of FSA Complaints Handling Template documents and procedures will help you understand what is required but also demonstrate externally you are taking compliance and the handling of complaints seriously by researching and understanding your obligations in this area.  

Record keeping and FSA notification events are also included to help you, where they are relevant.

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