Banks Still Failing On Complaints
Published / Last Updated on 15/08/2011
Banks Still Failing On Complaints.
Research by ConsumerIntelligence.com has shown that banks are still failing on their handling of complaints. Around 40% of customers believe their complaints are not handled fairly by banks, this is only a minor improvement from 6 months ago (42%).
The survey also showed that only 45% of customers believed their complaint was handled promptly. Almost half of customers who complained to their bank in the past year had their complaint resolved within a week, but for nearly 28% of those that complained, it took more than a month to be resolved.