Stop Repeat Recurring Card Payments
Published / Last Updated on 01/05/2012
Stop Repeat Recurring Card Payments.
According to Consumer Focus, bank staff are failing to give clear and accurate advice about recurring payments. Continuous payment authorities (CPAs), set up using a credit or debit card, allow businesses to take regular funds for subscriptions and the like.
Nearly 44% of advisers gave no answer, or the wrong reply, when asked to cancel a continuous payment during tests by Consumer Focus. Since 2009, banks must cancel CPAs when a customer asks them to do so.
Consumers can cancel a CPA simply by contacting their bank. Ideally, the customer should also contact the business involved - but they do not need the company to cancel the CPA for them