As hundreds of flights have been cancelled, airlines are under pressure trying reimburse people.
Airlines trade body wants to offer vouchers and not refunds to customers that have had their flights cancelled but customers want it to made easier to claim a refund.
Customers of cancelled EasyJet flights have raised concerns as flights are booked online and can be changed for another flight, but you cannot apply for a refund online, and due to high volumes of calls people cannot get through to airlines.
EasyJet told the BBC: “Customers of cancelled flights can book alternative flights, or a voucher to the same value. Refunds can be done through our Call Centre. As we are experiencing high call volumes we thank customers for their patience and will ensure customers will get there choosen entitlement”.
If you accept a voucher and then the airline goes bust, you have nothing. That said, an airline with no passengers and no revenue is clearly going to struggle in these unprecedented times.