Should I Accept A Voucher If Flight Cancelled

Published / Last Updated on 30/03/2020

As hundreds of flights have been cancelled, airlines are under pressure trying reimburse people.

Airlines trade body wants to offer vouchers and not refunds to customers that have had their flights cancelled but customers want it to made easier to claim a refund.

Customers of cancelled EasyJet flights have raised concerns as flights are booked online and can be changed for another flight, but you cannot apply for a refund online, and due to high volumes of calls people cannot get through to airlines.

EasyJet told the BBC: “Customers of cancelled flights can book alternative flights, or a voucher to the same value.  Refunds can be done through our Call Centre.  As we are experiencing high call volumes we thank customers for their patience and will ensure customers will get there choosen entitlement”.

Customers Rights

  • A full refund to the original flight value if your flight is cancelled.  You can accept or refuse rebooking or a voucher as they would be invalid if the airline went bust.
  • No refund is given if you decide not to go on a future flight that has not been cancelled yet.  All airlines have different rules, over what you can do but some waiver any charges for changing to a later flight or having a voucher instead.  Your travel insurance may or may not cover you.
  • The airline has a duty to get you home if you have had a flight cancel and cannot get home.  This is difficult at the moment.


If you accept a voucher and then the airline goes bust, you have nothing.  That said, an airline with no passengers and no revenue is clearly going to struggle in these unprecedented times.


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