IFAs Deal With Complaints Better
Published / Last Updated on 19/06/2011
IFAs Deal With Complaints Better.
According to Natalie Ceeney, chief ombudsman, IFAs are better at dealing with complaints than other financial services because they investigate more thoroughly. When clients complain, IFAs take it personally as it is their business and they want to get it right.
This was backed up by FOS annual report which revealed that less than 1.5% of complaints are about IFAs.