Many of you will have read about new Financial Conduct Authority ‘Consumer Duties’ rules. This is to do with making sure all financial services firms put their clients first be that welfare, best products, good servicing response times, client before profit etc. For too long many firms treat their clients as a ‘cash cow’ for profit.
Even today, why is it that you can telephone for a new quote and get it in seconds yet if you have a problem and want to ask questions or make changes to existing policies, you are held in a queue for a long time and then told that department does not take calls? Many firms also charge huge ongoing fees but do not do enough ongoing work/admin for you to justify those fees and charges.
This has never been the case at Roberts Clark (IFA and owner of this website). Clients always come first. We work 7 days a week to look after clients. We have always been clear and fair about our fees and how they are calculated and are not hidden. When you telephone us, all calls are answered during office hours within 3 rings. We even have a picture on the wall that says: “Customer Care – Let’s take care and protect our clients or somebody else will.”
Watch: Our Approach to Consumer Duties: Consumer Duties
What is FinancialAdvice.net/Roberts Clark IFS Limited doing in 2023 to improve our already robust approach of putting clients first and FCA consumer duties?
Back Office Consumer Duties 2023: Joanne Roberts-Clark (Managing Director Roberts Clark) and her team are continually looking for ways to make our advice process simpler, quicker and reports easier to read. This can be hard given the complex nature of finance and tax sometimes yet still trying to explain it in plain English for you. Her and the team have a huge list of even more admin/service improvements to be made this year that we will not publish here due to the sensitive nature of how we research and offer advice and services to you.
Online Consumer Duties 2023: Ashley Roberts-Clark (Managing Director FinancialAdvice.net) and his team are continually improving our technology, websites, fee quoting, news, videos, articles etc for you. Here is a list of improvement plans for far for 2023:
We believe for a two person IFA practice with 3 administrators and one coder/programmer, we offer so much more than many financial services firms and we will continue to try and make your experience with us easier, faster and more enjoyable.