Privacy Policy

Published / Last Updated on 16/05/2017

About Us

Roberts Clark Independent Financial Solutions Limited is an Independent Intermediary and is authorised and regulated by the Financial Conduct Authority to give such advice and is bound by their rules. Our Financial Conduct Authority firm reference number is 192598. Certain products are not regulated by the Financial Conduct Authority. Where this is the case we will tell you.

Our permitted business includes advising on, making arrangements in and arranging (bringing about) savings, investments, non-investment insurance contracts, regulated mortgage contracts (including lifetime mortgages and home reversion plans known as equity release) and pensions, including the specialist activities of pension transfers and pension opt outs. You can check this and all of our permitted business on the Financial Conduct Authority Register by visiting or by contacting the Financial Conduct Authority on 0800 111 6768. Their address is 25 The North Colonnade, Canary Wharf, London, E14 5HS.

Roberts Clark IFS Limited is a limited company registered in England. Our registered number is 3981121 and registered office address is 1 Stret Constantine, Newquay, Cornwall, TR7 1GH. Our VAT number is GB 748 2866 87. And Associated Sites and associated sites (“the sites”) are trading styles of Roberts Clark IFS Limited (“we” and “us”).

Access and use of the sites is subject to the following privacy policy and the other associated documents detailed below.

By accessing the sites you signify your acceptance of this privacy policy and the other associated documents. You must not use the sites if you do not accept the privacy policy and other associated documents.

If you do use the sites, your conduct indicates that you agree to be bound by the privacy policy and associated documents.

We recommend you save or print a copy of this privacy policy and other associated documents for your records.

The associated documents that form part of this privacy policy are:

This privacy policy replaces all previous privacy policies for the sites.

We may change or withdraw any part of the sites (including this privacy policy) at any time, with or without prior notice. You should check the date the privacy policy was last updated regularly. Privacy Policy

We are registered under the Data Protection Act with the Information Commissioner who maintains a register of data controllers, including the reasons for which we use personal information. Our registration number is Z4965478.

The public register of data controllers can be found at A helpline is also available on 0303 123 1113.

The Data Protection Act 1998 concerns the handling of personal information and an individual’s right to privacy. The Act applies to anyone holding information about living individuals in electronic and sometimes paper formats.

Both the Data Protection Act and our regulation and authorisation by the Financial Conduct Authority place us under obligations of confidentiality to you. We take your privacy as seriously as we do our own.

Any information we receive from you will be used in accordance with these privacy statements. Therefore, when you subscribe and become a member or use or purchase our services you must provide us with accurate information.

It is in your interests to update us with any changes to the information you previously provided us.

To comply with the regulations laid down by the Data Protection Act 1998, we will ensure that any information you provide us will be:

  • Fairly and lawfully processed
  • Processed for specific purposes
  • Adequate, relevant and not excessive
  • Accurate and where necessary kept up to date
  • Not kept for longer than is necessary
  • Processed in line with your individual rights
  • Kept secure
  • Not transferred to countries outside the EEA unless there is adequate protection for the information.

You have the right to see information that is held about you and we will correct that information if it is inaccurate.

If you contact us to obtain details of the information we hold about you, this is known as a subject access request. In accordance with the Act, we must comply with your request within 40 days of the date of receiving it from you.

We will supply you with:

  • Copies of the information we hold about you
  • A description of why this information is processed
  • Details of anyone the information may be passed to or seen by
  • The logic involved in any automated decisions (as we do not utilise any automated decisions this will not be necessary)

We charge a fee of £10 for providing the information and will endeavour to forward copies of personal information held as soon as possible. The 40 days’ timescale does not apply until we have received the £10 fee from you.

It is also our policy to ask for all subject access requests in writing, signed by the person requesting their information. In addition, we ask for one recent document that shows the person’s name and current address.

Email Marketing

To comply with the Privacy and Electronic Communications Regulations, all marketing messages will contain our identity and we will provide a valid address to enable opt-out requests.

Where mail we send is unsolicited and to individually subscribed members, we will not send such messages unless we have the recipient’s prior consent to do so, unless all three of the following criteria are met:

  • The recipient’s email address was collected by us “in the course of a sale or negotiations for a sale”; and
  • We only send promotional messages relating to our “similar products and services”; and
  • When the address was collected, the recipient was given the opportunity to opt out (free of charge except for the cost of transmission) which they did not take.

The opportunity to opt out of future email marketing will be given with every subsequent message.

We may use and analyse your data, including the nature of your transactions, to provide you with information by post, telephone, fax or email to service and update you as well as informing you of new investment opportunities.

When you subscribe and become a member or complete contact us forms you will be given the opportunity not to receive information from us by a particular medium, by ticking the appropriate boxes or updating your contact preferences in the client centre.

If you subsequently change your mind or would prefer to be excluded from these services, please write to The Data Controller,, 1 Stret Constantine, Newquay, Cornwall, TR7 1GH.

Email addresses are required in order to subscribe as a member or purchase from the sites. We will not pass on your email address to any third party without your permission.

We will not disclose your name or postal address or any data that could identify you to any third person without first receiving your permission.

We share information with providers of products and services that you request. For instance, if you wish to apply for more information on a particular product we will pass the relevant information to the provider of that product in order for them to fulfil your request. These providers will only see information relating to your specific requirement, not other data we hold about you.

We may inform certain data providers of your address if you have requested information to be sent to you by post, or to data providers or service providers if you have requested services, which require payment.

If you can be identified from such information, then we will not forward such information without having notified you first and obtained your permission.

In the case of electronic payments for services, or requests for non-electronic documentation, this permission will be deemed to have been given when you fill in the necessary forms on the sites.

Where you decide to purchase a product or service with a third party provider through our website, the information you provided to us and any additional information supplied to the third party by you will be held by and used by the third party, in accordance with their own privacy policy and statements. We recommend you visit the website of the third party from whom you have purchased products and services and read their privacy policy and statements. We have no responsibility for the uses to which a third party provider puts your personal information.

You agree that we may disclose to the Financial Conduct Authority and to any other regulatory authority to which we are subject or to any person empowered to require such information by or under any legal enactment, any information they may request or require relating to you or our products and services.

You agree that neither we nor any person connected with us owe any duty to disclose to you or use for your benefit anything which comes to the notice of ourselves or any person connected with us, in that course of providing products and services to others or in the event that such disclosure or use would be a breach of duty or confidence to any other person.

The sites may link to other web sites. We are not responsible for their data protection policies, their procedures or their web site content.

You agree that it is your sole responsibility to ensure the security of your user name and password. You agree not to disclose or permit to be disclosed your user name and password to any third party. The sites will take all reasonable endeavours, including encryption, to ensure that your personal information is disclosed only to those specified by you.

However, the internet is an open system and we cannot and do not guarantee that the personal information you have entered will not be intercepted by others and decrypted.

You accept the inherent security implications of dealing on line over the internet and will not hold us responsible for any breach of security unless we have been negligent or in wilful default. For more information regarding our security please refer to our separate security statement.

We reserve the right to cancel your user name and password or terminate the provision or any part of the sites without notice or reason if you fail to comply with any terms and conditions related to the sites.

Cookie Policy & Privacy uses cookies to store temporary information only to personalise content and provide certain functionality of the website such as calculators and surfing history for that visit only.  This is known as a session cookie which stores the session ID.  A session ID is a unique number that our website server assigns a specific user for the duration of the user's visit only (a session).  It is simply a session number.  No personal information is stored or retained by us.  When you close the tab in your internet browser the session ID cookie is removed meaning no record of your visit to our website is stored or retained.  This is to protect you and your security.   If you do not close the tab and simply leave our website and go to another site or close your browser, the session ID cookie may or may not be retained as your own internet browser history cookie settings will prevail.  For third party services like reCapture (the ‘I’m not a robot’ check), a service provided by google, you should read their privacy terms.  We do not pass any personal information (stored on our website) to the internet browser session cookie.


If you want more information or have any questions or comments relating to this privacy statement, please contact us.

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